Call Center Operations
Olameter's call center operations supports a broad array of utility functions. We often work on special projects involving field services.
Satisfy Customers with Excellent Care
Olameter's Call Center is a full-service customer care center provider, from inbound direct representative care to automated outbound calling. We configure our services to your utility's needs - as a standalone service or as part of deployment.
Since 2023, Olameter has adopted Twilio, a comprehensive call center communications platform known for its wide array of communication methods and tools.
Twilio's versatility is a key asset, supporting voice, SMS, email, video, and chat through a single platform. This enables Olameter developers to create integrated multi-channel solutions effortlessly. The platform's scalable infrastructure handles both high and low traffic volumes, making it suitable for a range of customer sizes.
Twilio's ease of integration and flexibility allow for customized solutions, whether for automating workflows, managing customer interactions, or delivering personalized experiences. Renowned for its reliability and strong uptime, Twilio plays a crucial role in Olameter's critical communication functions.
Additionally, Twilio provides powerful analytics and reporting tools for performance tracking and strategic optimization. Its robust security features, including encryption and compliance measures, ensure data protection. Overall, Twilio's ability to offer scalable, reliable, and adaptable communication solutions makes it an invaluable asset for Olameter.
Olameter's experienced and dedicated Call Center Representatives ensure that calls are handled professionally and efficiently. We monitor performance and maximize productivity to provide your customers with responsive, effective service.
Our Call Center Services
Secure data management, call records, and archiving help streamline your processes. Our Call Center services include:
- 24/7 and holiday availability
- After-hours call routing for emergencies
- Liaison between field supervisors and installers
- Custom scripts to verify and protect customer information
- Appointment and service order scheduling
- Quick response (24 hours or less) to customer inquiries, claims, and troubleshooting issues
- Outbound surveying
- Automated proactive outbound calling
Olameter can also tailor a customer care program specific to your needs. For example, we can tailor a program to deal with the extra load generated by a one-time project such as an AMI rollout or to cope with disaster response. Our programs are designed to complement your utility's call center during peak periods or off-hour call loads.